Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a
dealership for
service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent,
third-party
supplier.
Can dealerships edit or remove reviews?
No. Hyundai personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines,
such as:
%3No Profanity or inappropriate defamatory remarks
%3Fraud
%3No Personal Identifying information (e.g., customer phone number or email)
%3No Competitor references (e.g., another brand or dealership)
%3Dangerous behavior (e.g. threatening to harm employees or others)
%3Lack of adequate text (e.g., symbols, emoji%9s and random letters)
Reviews on the product and not the customer%9s Sales or Service experience
“There is one thing that COVID-19 has reminded us all and it’s that we are undeniably human, as tough times have always revealed the spectrum of human experience, good and bad. It’s as if a mirror has been held up to the world, for us to reflect on who we humans really are. Strong, yet at the same time, surprisingly fragile. But this period has revealed far more than our human emotions, traits and vulnerabilities. It has revealed our humanity. In the past weeks and months, we have witnessed unimaginable acts of kindness and bravery, fueled by our instinctive desire to help each other. And it doesn’t have to stop here. This time is our blank canvas. To find new ways to progress. For All Humanity. Disclaimer: Our relief efforts and supporting initiatives may vary from country to country.”