Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a
dealership for
service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent,
third-party
supplier.
Can dealerships edit or remove reviews?
No. Hyundai personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines,
such as:
%3No Profanity or inappropriate defamatory remarks
%3Fraud
%3No Personal Identifying information (e.g., customer phone number or email)
%3No Competitor references (e.g., another brand or dealership)
%3Dangerous behavior (e.g. threatening to harm employees or others)
%3Lack of adequate text (e.g., symbols, emoji%9s and random letters)
Reviews on the product and not the customer%9s Sales or Service experience
To support our customers who may face difficulties in vehicle maintenance due to restrictions caused by the COVID-19 pandemic, we would like to provide you with a new program called ‘Hyundai Care’. Immediately effective in the Middle East and Africa, ‘Hyundai C A R E’ ensures that all Hyundai vehicles with original warranties that expire between 1st March and 30th April 2020 will benefit from a warranty extension of up to three months until 31st May 2020. All warranties that are originally due to expire in May will also be guaranteed coverage until the end of the month.