Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a
dealership for
service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent,
third-party
supplier.
Can dealerships edit or remove reviews?
No. Hyundai personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines,
such as:
%3No Profanity or inappropriate defamatory remarks
%3Fraud
%3No Personal Identifying information (e.g., customer phone number or email)
%3No Competitor references (e.g., another brand or dealership)
%3Dangerous behavior (e.g. threatening to harm employees or others)
%3Lack of adequate text (e.g., symbols, emoji%9s and random letters)
Reviews on the product and not the customer%9s Sales or Service experience
Hyundai’s ‘walking car’ concept as a showstopper of the 2019, Consumer Electronics Show (CES) in Las Vegas. The concept has wheels with hub-mounted electric motors, attached to extendable robotic legs, so the vehicle can drive, walk or climb over obstacles. Making it very effective for humanitarian search and rescue operations.